This page covers our obligations as a hosting service under the Digital Services Act: how to notify us of illegal content, and how to reach us as a user or as an authority.
Myne is end-to-end encrypted. We cannot read what people store, which means we cannot screen it, cannot search it, and cannot verify a report by looking. We do not filter proactively, and we could not if we wanted to.
What we can do, on a substantiated notice, is act on the account it concerns. Nothing stored in Myne is published or shared — there is no sharing feature, no public link, no feed — so material here does not reach an audience through us.
Send notices to abuse@myne.md. The channel is electronic only, and it is open to anyone — no account is required.
A notice that includes the following lets us act on it. One that omits the substantiation or the identifier usually cannot be acted on at all, because we cannot look for ourselves:
We confirm receipt of your notice, and we inform you of the decision we reach on it, including the reasons for it and the redress available against it. Both happen without undue delay.
We do not promise a number of days, deliberately. The regulation requires timeliness rather than a fixed deadline, and a self-imposed clock we might miss would be a weaker commitment than the one we are actually under.
Decisions are made without automated processing. A person reads every notice.
hello@myne.md, in German or English. This channel does not rely solely on automated tools: there is no chatbot and no auto-responder standing in for an answer — a person reads it.
legal@myne.md, for Member State authorities, the Commission and the European Board for Digital Services, by electronic means and directly. Communication is possible in German and English.
For requests for data rather than content, the law enforcement page sets out what exists and what does not — which usually answers the request before it is drafted.
Art. 17 requires a provider to give an affected user a statement of reasons when it restricts content or suspends an account. It applies where the provider knows the recipient's electronic contact details.
We hold none. Signing up to Myne collects no email address — there is no field for one, and this is a design commitment rather than an oversight (it is what makes an account unlinkable to a person). The practical consequence is that Art. 17's notification duty has no channel to run over, and we record that here rather than leaving the article unmentioned: a reader who finds it missing cannot tell a deliberate architectural consequence from a forgotten obligation.
Where a channel does exist — because a user has been in contact with us — we provide the statement of reasons.
If we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we inform law enforcement immediately. In Germany the addressee is the Bundeskriminalamt, via u-entrance.bka.de.
On an encrypted service this can only be triggered by information reaching us through a channel outside the service itself — a notice, a report, a message. We cannot become aware of stored content, because we cannot read it.
Myne is a hosting service under the DSA, but not an online platform: an online platform stores information and disseminates it to the public at the user's request. Myne has no sharing feature, no public links and no feed — what you store reaches nobody. That distinction disables Section 3 of Chapter III in its entirety (Art. 19 to 28): no internal complaint-handling system, no out-of-court dispute settlement, no trusted flaggers, no measures against misuse, no advertising or recommender-system transparency, no minor protection provisions.
The Art. 15 transparency report does not apply either, under the exemption for micro and small enterprises.
Art. 16, 17 and 18 carry no size exemption, which is why they are on this page. Every hosting provider has been in scope since 17 February 2024, regardless of size.
Deutsche Fassung: Meldung rechtswidriger Inhalte.